Privacy policy

Welcome to the LMAC privacy policy.

LMAC New Zealand Ltd Privacy Policy

EFFECTIVE DATE: 01/01/25
Last updated: 01/03/25

LMAC New Zealand Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly. This privacy policy explains how we collect, use, and protect your information in accordance with the New Zealand Privacy Act 2020.

1. Who We Are & Contact Information

LMAC New Zealand Ltd is the data controller responsible for your personal data under this policy.

 

 

Registered Address: NEOVIA ADVISORY LIMITED, Level 1, 270 St Asaph Street, Christchurch Central, Christchurch, 8011 , New Zealand

 

 

Contact Email: dataprotection@lmacnz2026.whitelight.fun

 

 

For any privacy-related concerns, you may also contact the Office of the Privacy Commissioner (OPC):

Website: www.privacy.org.nz
Phone: 0800 803 909

2. What Personal Data We Collect

We collect personal data to provide services, improve user experience, and comply with legal obligations. The types of data we collect include:

  • Identity Data (Name,
  • Date of Birth, Gender)
  • Contact Data (Email, Phone, Address)
  • Financial Data (Bank Account, Payment Details)
  • Transaction Data (Purchase History, Payments)
  • Technical Data (IP Address, Device Information)
  • Usage Data (Website Interactions)
  • Marketing Preferences (Opt-in or Opt-out Status)

We do not collect sensitive information (e.g., health, biometric, political views) unless explicitly required by law.

3. How We Collect Your Data

We gather personal data in several ways:

  • Direct Interactions: When you contact us, sign up for services, or purchase products.
  • Automated Technologies: We track website activity using cookies and analytics.
  • Third Parties: We may receive data from payment providers, marketing agencies, or publicly available sources.

4. How We Use Your Data

We will only process your personal data when we have a lawful reason to do so under the New Zealand Privacy Act 2020. The most common purposes and their lawful bases are outlined below:

  • To register you as a customer
    Lawful Basis: Necessary to perform a contract with you.

  • To process transactions, including payments, fees, and invoicing
    Lawful Basis: Necessary for the performance of a contract.

  • To communicate with you about your account, service updates, and any changes to our policies
    Lawful Basis: Necessary for compliance with a legal obligation and for our legitimate interests (to keep our records updated).

  • To provide customer support and respond to inquiries
    Lawful Basis: Necessary for our legitimate interests (to improve our customer service).

  • To send marketing updates, promotions, or newsletters (if you have opted in)
    Lawful Basis: Based on your consent (you can withdraw at any time).

  • To maintain website security, prevent fraud, and protect our business
    Lawful Basis: Necessary for our legitimate interests (to protect against fraud, cybersecurity threats, and unauthorised access).

  • To improve our website, services, and customer experience through analytics and feedback
    Lawful Basis: Necessary for our legitimate interests (to study how customers use our services and enhance our offerings).

  • To comply with legal obligations, including tax, regulatory, and law enforcement requests
    Lawful Basis: Necessary for compliance with a legal obligation.

We do not use personal data for automated decision-making without human oversight. If we need to process your data for a new purpose, we will notify you and explain the lawful basis for doing so.

 

5. Marketing & Communication Preferences

We may send promotional emails if:

 

  • You have subscribed to our updates.
  • You have purchased from us without opting out of marketing.

Opting Out: You can unsubscribe anytime via the “Unsubscribe” link in emails or by contacting us directly.

6. Who We Share Your Data With

We may share your data with:

 

 

  • LMAC Group entities (e.g., UK and Australia branches).
  • Service providers (hosting, payment processing, IT support).
  • Regulatory authorities (where required by law).
  • Business partners (where consent has been provided).

We never sell your personal data.

7. International Data Transfers

We may transfer data outside New Zealand to the UK or Australia only when necessary. We ensure data security through:

 

 

  • Binding agreements with third parties.
  • Privacy Act 2020 compliance checks.
  • Cross-border safeguards (e.g., encryption, access controls).

8. Data Security Measures

We implement strict security controls, including: 

 

  • Encryption of sensitive data.
  • Restricted access to authorised personnel only.
  • Regular security audits and updates.

In case of a data breach: We will notify affected users and report serious breaches to the Privacy Commissioner if required.

9. How Long We Keep Your Data

We retain personal data only as long as necessary, considering:

 

  • Legal and regulatory requirements.
  • Contractual obligations.
  • Security and fraud prevention needs.

You may request deletion of your data (subject to legal retention requirements).

10. Your Privacy Rights

Under the NZ Privacy Act 2020, you have the right to: 

  • Access your personal data.
  • Correct any inaccurate information.
  • Request deletion of your data (where applicable).
  • Object to direct marketing.
  • Complain to the Privacy Commissioner if you believe your rights are breached.

To exercise your rights, contact us at: dataprotection@lmacnz2026.whitelight.fun

11. Cookies & Tracking

Our website uses cookies to enhance your experience. You can:

  • Accept all cookies for full functionality.
  • Manage settings via browser preferences.
  • Opt out of analytics tracking via our Cookie Policy.

12. Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on our website with an updated “Effective Date”.

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